Your First Appointment | Cruz Hairworks Whitley Bay

At Cruz Hairworks in Whitley Bay, we know that your first visit to a new salon can feel like a big step. Whether you’re coming in for a restyle, colour consultation, or your first treatment with us, we’re here to make the experience smooth, professional, and personal from start to finish.

Here’s a quick guide to what you can expect as a new client at Cruz Hairworks:

1. Pre-Visit: New Client Concierge Form

Before your appointment, we’ll invite you to complete our New Client Concierge Form. This short form helps us get to know your hair history, preferences, lifestyle, and any concerns you might have ahead of time.

It allows us to tailor your consultation, recommend suitable services or treatments, and ensure we’re aligned with your goals from the moment you arrive.

2. In-Salon Consultation

Your first appointment begins with an unhurried, face-to-face consultation with your stylist. We’ll take time to:

• Understand your hair type, condition, and texture
• Discuss your past salon experiences and desired outcomes
• Offer honest, professional guidance based on what suits you
• Talk through maintenance, lifestyle, and colour or cut options

This is your opportunity to ask questions, share inspiration photos, or explore what’s possible—we’re here to listen and advise, not rush or overwhelm.

3. Your Service Experience

Once your consultation is complete, we’ll begin your personalised service—whether that’s a cut, colour, or treatment. We use trusted professional products by L’Oréal Professionnel, Joico, and GHD, selected to support your hair’s health and finish.

Throughout the appointment, you’ll enjoy a calm, welcoming environment with refreshments, quiet comfort, and our full attention to detail.

4. Personalised Aftercare Advice

We don’t just send you out the door and hope for the best. Before you leave, your stylist will share aftercare advice tailored to your treatment—whether that’s how to maintain a fresh colour, protect your hair between washes, or style your new look at home.

You’ll also be introduced to recommended products used during your visit, so you can continue to support your hair’s condition between appointments.

5. Follow-Up and Check-Ins

Your relationship with Cruz Hairworks doesn’t end at the chair. For certain colour services or first-time transformations, we offer follow-up check-ins to make sure your hair is settling well and that you’re happy with the result.

You’re always welcome to contact us if you have questions or concerns after your appointment—we’re here to help, not just for the day, but for the long term.

We look forward to welcoming you into the salon and giving you a hair experience that’s truly tailored to you. If you’d like to book your first appointment, or have any questions before you arrive, just give us a call or pop into the salon.